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GOC AI HELPDESK DEMO

See Support Work In One Clearer View.

Geeks of Cybernet is a professional software-development team with over 10 years in business. We build websites, WordPress systems, plugins, online applications, review engines, AI search engines, AI agents, and lead-generation content for Canadian businesses — without hosting lock-ins.

EXPLORE THE DEMO
VIEW GOC AI HELPDESK
GOC AI Helpdesk
Illustrative Demo
BUYER SUPPORT Inbox
12 OPEN
AC Alex Carter Maple Retail HIGH
SELECTED CONVERSATION

Cannot access dashboard

I updated our SSO settings but I still cannot access the dashboard.

Status Open
Previous SSO setup
History 3 conversations
✦ AI ASSIST Draft ready from approved knowledge
APPROVED KNOWLEDGE Account Access & SSO Guide ✓ VERIFIED

SHARED INBOXES

Keep conversations organized across support queues.

CUSTOMER CONTEXT

See useful customer history beside the conversation.

AI ASSISTANCE

Use AI to help draft, summarize and prepare support work.

HUMAN REVIEW

Keep people involved when a response needs judgement.

WHAT THE DEMO SHOWS

Understand The Support Work Before Taking The Next Step.

Keep products, license status, activations and expiration information visible from one developer workspace.

EXPLORE THE WORKSPACE
Support Command Center
Illustrative Activity
Open Tickets 48
Resolved Today 12
Needs AI Review 3
CSAT 4.7
NEEDS ATTENTION

Current support work

Cannot access dashboard Buyer Support Review
Order confirmation question Information Waiting
Password reset issue Buyer Support Open
SUPPORT ACTIVITY

Conversation volume

Workload, review needs and service signals stay visible in one operational view.
AI + Trusted Knowledge
Human-Guided AI
CONVERSATION

Cannot access dashboard

I updated our SSO configuration but I am still unable to access the workspace.
I’m checking the account context and approved support guidance.
Customer Alex
Priority High
Topic SSO
AI DRAFT REPLY AI ASSIST
READY FOR REVIEW
AI suggests. Agent decides. A draft can be prepared from the conversation and approved support knowledge while the agent keeps control of the final response.

Hi Alex,

Thanks for reaching out. I’ve reviewed the available SSO guidance and your previous support context. The next step is to confirm the current connection configuration before making further account changes.
Human review remains available before the response moves forward.
APPROVED KNOWLEDGE

Sources used

SSO Setup Guide Help Center · Security ✓ VERIFIED
Account Access Troubleshooting Help Center · Account Access ✓ VERIFIED
Access Permissions FAQ Internal Knowledge ✓ VERIFIED
Knowledge remains traceable to the source used around the response.

SUPPORT COMMAND CENTER

See What Needs Attention Now.

Not every improvement deserves equal attention. Use the assessment to identify the opportunities that could matter most and create a clearer starting point for action.

EXPLORE SUPPORT ACTIVITY

AI + TRUSTED KNOWLEDGE

AI Helps. People Decide.

Keep products, license status, activations and expiration information visible from one developer workspace.

EXPLORE AI ASSISTANCE
GOC AI Helpdesk dashboard showing ticket queues, AI review workload, SLA risk, customer satisfaction, ticket volume and team workload.

CHOOSE YOUR PLAN

Start With The Helpdesk Setup That Fits

Choose the support workspace that matches your team, conversation volume and operational requirements, then expand as the support operation grows.

For focused support teams.

Starter

A practical starting point for teams that need a more organized support workflow.

$79

per month

  • Core ticket workspace
  • Shared support inboxes
  • Customer context
  • AI-assisted support
  • Knowledge access
  • Core service visibility
GET STARTED

For growing support operations.

Professional

More operational control for teams managing higher support volume and more structured workflows.

$79

per month

  • Everything in Starter
  • Expanded support capacity
  • More AI and automation usage
  • SLA and routing workflows
  • QA and team controls
  • Reporting and service insights
EXPLORE PROFESSIONAL

For more advanced operations.

Growth

For broader teams managing more conversations, customers and sales activity.

$79

per month

  • Everything in Professional
  • Higher operational capacity
  • Multi-brand support
  • Advanced workflow requirements
  • Broader reporting and administration
  • API and integration requirements
TALK TO US

For focused support teams.

Starter

A practical starting point for teams that need a more organized support workflow.

$360

per month

  • Core ticket workspace
  • Shared support inboxes
  • Customer context
  • AI-assisted support
  • Knowledge access
  • Core service visibility
GET STARTED

For growing support operations.

Professional

More operational control for teams managing higher support volume and more structured workflows.

$550

per month

  • Everything in Starter
  • Expanded support capacity
  • More AI and automation usage
  • SLA and routing workflows
  • QA and team controls
  • Reporting and service insights
EXPLORE PROFESSIONAL

For more advanced operations.

Growth

For broader teams managing more conversations, customers and sales activity.

$900

per month

  • Everything in Professional
  • Higher operational capacity
  • Multi-brand support
  • Advanced workflow requirements
  • Broader reporting and administration
  • API and integration requirements
TALK TO US

CONNECTED WORKFLOWS

Connect Helpdesk To The Work Around It.

Extend the support workspace with the customer, operational and business information your team needs where supported and configured.
Reception AI

Mailboxes & Inboxes

Bring supported support conversations into the appropriate queue.

Custom CRM

Customer Data

Keep useful customer information available beside the ticket.

Social by Geeks

Commerce & Operations

Use relevant order or operational context where configured.

HTML to WordPress

Support Data API

Connect approved business systems through the Helpdesk support-data workflow.

  • Available integrations and live data depend on the configured Helpdesk environment.
EXPLORE HELPDESK INTEGRATIONS

HOW THE HELPDESK DEMO WORKS

From New Conversation To Clear Resolution.

See how support work moves from the incoming conversation through customer understanding, AI assistance, human review and a clear outcome.
Receive Bring the conversation
into the right queue.
Understand See the customer,
history and context.
Assist Use knowledge and AI
where they help.
Review Keep people involved
when judgement matters.
Resolve Move the ticket toward
a clear outcome.